Heeramani Glacier Hospitality – Hotel Booking Policy

• Our dedicated customer support team is available to assist guests with any queries or concerns related to their booking.

1. Booking Process:

• Guests can conveniently book hotels across pan Uttarakhand through our user-friendly website.
• To secure a reservation, the full booking amount must be paid in advance.
• We accept payments via UPI, ensuring a seamless and secure transaction process.

2. Child Policy:

• Children up to 5 years old stay free of charge, emphasizing our commitment to family-friendly hospitality.

3. Confirmation and Communication:

• Upon successful booking, guests will receive a confirmation of their reservation through their preferred mode of communication, either via WhatsApp or email.
• This confirmation will include essential details such as booking dates, hotel information, and payment receipt.

4. Refund Policy:

• Once a booking is confirmed, the booking amount becomes non-refundable under any circumstances.
• We recommend guests carefully review their travel plans before confirming their reservation.

5. Amendments and Modifications:

• Guests requiring changes to their booking dates or other details must contact our customer service team promptly.
• Amendments are subject to availability and may be accommodated based on the hotel’s policies.

6. Cancellation Policy:

• As the booking amount is non-refundable, we advise guests to finalize their travel plans before confirming a reservation.
• In the event of cancellations, the full booking amount will be forfeited.

7. Privacy and Security:

• Guest information shared during the booking process is treated with utmost confidentiality and complies with our privacy policy.
• Our secure payment gateway ensures the protection of sensitive financial data.

8. Customer Support:

• Our dedicated customer support team is available to assist guests with any queries or concerns related to their booking.

By adhering to these policies, Heeramani Glacier Hospitality aims to provide a transparent and reliable hotel booking experience for our valued guests. We appreciate your understanding and cooperation as we strive to make your stay in Uttarakhand memorable and worry-free.By adhering to these